FindOutTheTruth.com, Inc. only guarantees on-site countywide criminal record searches.  Database searches do not have a guarantee. We clearly state throughout our website that database searches are only good for a cost effective preliminary means of research. We recommend manual on-site county and state criminal record searches for complete accuracy.  If we do not return criminal convictions within any of our on-site searches within the last seven years, and you are able to provide criminal convictions within the last seven years, we will refund your entire purchase amount. This guarantee is only good for 14 days from your original purchase date.

Criminal / Court / Property / Employment / MVR Reports - [No Records Found]:
The above mentioned searches do not hold a no hit - no charge guarantee. Some records will contain results such as “no records found”, “clear”, “no citations on record”, and so forth. In such cases the customer is not entitled to a refund. Once work has been expended and results returned on the search there will be no refund regardless of whether or not records are found.

Receipt of Information That Is Not Current, Inaccurate or Incomplete:
The databases we access are constantly updated. You may however, receive a search result that contains information that you believe is not current or is incomplete. Our limited conditional guarantee does not apply to search results that are not current or incomplete.

Non-Receipt:
Should you not receive your report within the specified turnaround time listed on the website, it is your responsibility to contact us. We are not responsible for reports that have been completed, and have not been received for some reason, due to the customers spam guard / junk mail filter / or any other eMail monitoring software. Often, certain ISP’s also have MB restrictions on incoming mail. Please ensure that none of these conditions exist before contacting us. It is always best to add our eMail address to your approved senders list: research@FindOutTheTruth.com